Difficult 辅导 Situations
The following identify difficult situations tutors may encounter and provide strategies for how to address these situations.
阻塞
特点是:
- 挫折容忍度低
- Immobilization/hopelessness/freezing up
- “这超出了我的能力.”“我永远也得不到.“我被卡住了。.”
如何处理:
- Determine what the student does know and discuss that; this shows the student that he/she has some understanding
- Begin from what the student knows and build, in simple steps, toward increasingly complex material
- 提供持续的支持
- Reinforce success consistently
混乱
特点是:
- Bafflement/disorientation/disorganization
- Helpless feeling about the course
- “I just don’t know what to do.” “I just don’t know what the instructor wants.”
如何处理:
- Utilize the above approaches to blocking
- Give structure and order to the student’s tutorial sessions, notes, etc.
Miracle-Seeking
特点是:
- General interest or concern but with little specificity
- Enthusiasm about being tutored but fairly passive in the tutoring session
- High (often inappropriate) level of expectation
- 逃避 or inability to concentrate on concrete tasks
如何处理:
- Return focus again and again to particular task
- Involve the student continually with questions
- Explain the significance of active participation in the learning process
抵制
特点是:
- Variations of sullenness/hostility/passivity/boredom
- Disinterest in class/work/tutor
- Defensive posture toward class/work/tutor
- 容易发怒
如何处理:
- Allow a small amount of time for the student to vent
- Spend the first session on building your relationship
- Be pragmatic yet understanding
- Establish your credibility/indicate past successes in similar situations
被动
特点是:
- 不干涉/注意力不集中
- 无聊
- Few questions/little discussion initiated
如何处理:
- 同情
- Attempt to build a relationship and mobilize the student
- Utilize as many mobilizing techniques as possible – questions, problems
- Reinforce all activities and successes
逃避
特点是:
- 操纵
- Verbal ability/glibness versus focused comments
- Global/nonspecific praise of the tutor’s skill, course content, etc.
如何处理:
- Play down your role; emphasize the student’s involvement
- Focus the student on specific tasks; continually involve him/her with questions
- 问, 以一种没有威胁的方式, why the student has come for the tutoring and what he/she expects from you
Source: Creighton EDGE/Creighton University